What stands in the way of quality maintenance work?
Quality of work depends on everything going right. For years we've tended to blame the maintainers when quality suffers. Now we realize there are barriers to quality, independent of the person. These barriers are named and, when addressed, will improve the quality of your whole maintenance effort.
Quality issues are directly related to safety issues; at the core of both are mistakes. Quality is Not an Accident will directly help you reduce all types of mistakes. This full-color graphic novel is fun to read and covers the basics of managing quality.
This work investigates the barriers to quality, the relationship between mistakes and bad quality, and accidents.